Medianeth "we," "our," or "us" operates as a software development company and provides AI-powered chatbot and customer support solutions "Services". This Privacy Policy explains how we collect, use, and protect your information when you use our websites, software, and related services.
1. Information We Collect
a. Information You Provide
- Account details such as your name, company name, email address, and password when you register or sign in.
- Billing details such as payment method, address, or VAT/tax info when subscribing to a plan.
- Messages and content sent through our chatbot platform, including conversations, attachments, and context data for AI responses.
- Support requests or feedback you send to our team.
b. Information We Collect Automatically
- Usage data: pages visited, features used, timestamps, and analytics data.
- Device and log data: IP address, browser type, operating system, and referral URLs.
- Cookies and tracking: to keep your session active and improve user experience.
c. Information from Integrations
When you connect third-party services (e.g., Facebook, WhatsApp, or other APIs), we may receive data from those services as allowed by their terms and your permissions.
2. How We Use Your Information
We use collected data to:
- Provide, operate, and maintain our Services.
- Improve performance, features, and user experience.
- Communicate updates, support, and important notices.
- Process transactions and prevent fraud.
- Train and optimize AI systems (with anonymized and aggregated data).
- Comply with legal obligations.
3. Data Sharing
We do not sell your personal information.
We may share information with:
- Service providers (e.g., hosting, analytics, payment processors) under confidentiality agreements.
- Third-party integrations you authorize (e.g., Meta, Twilio, WhatsApp).
- Legal authorities if required by law or to protect rights, safety, or property.
4. Data Retention
We keep your information only as long as needed for the purposes above or as required by law. You can request deletion anytime by contacting us.
5. Security
We apply technical and organizational safeguards (encryption, access control, monitoring) to protect data. However, no system is 100% secure, and you share data at your own risk.
6. Your Rights
Depending on your location, you may:
- Access, correct, or delete your data.
- Withdraw consent to processing.
- Request data portability.
To exercise these rights, contact us at [email protected].
7. Children's Privacy
Our services are not intended for children under 13 (or the equivalent age of consent in your region). We do not knowingly collect their data.
8. Changes to This Policy
We may update this policy occasionally. Updated versions will be posted on our website with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at: